'They want that option to continue care in-person. 'My prediction is mental health goes nearly completely remote,' he said, with the caveat that this will require the insurance reimbursement system to support this platform, but the consumer demand is there.īut for all the other parts of medicine, 'it's dominated by in person … or in-person, but providers who have telehealth as an option,' Kharraz said.Ī revealing stat from Zocdoc: 71% of health-care consumers offered multiple telemedicine choices still end up choosing a doctor within driving distance. And it's one place where he is willing to make a bold prediction about a sector that is slow to embrace change.

'That has continued on an up trend after the pandemic, at least the main part of it, already passed,' Kharraz said. 'The long term steady state is shifting very slowly,' he said. 'There were millions of consumers coming to our website and we could count on two hands those who tapped telemedicine,' Kharraz said.ĭuring the height of the pandemic and lockdowns, that reached 40%, but for most medical specialties, telehealth remains less than 10% of volume. Zocdoc had telehealth as an offering even before Covid, but demand was very low. 'We went from mostly in person to offering a hybrid market, and we have certainly evolved,' Kharraz said, but the problem for the health-care consumer has remained a constant.

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